WHAT TO DO IF YOU WISH TO LODGE A COMPLAINT 

Emma McLean’s parent committee has a Compliments and Complaints subcommittee that consists of the following people:

• President                                    Linh Krygger                   emk.committee@gmail.com 
• Secretary                                    Jaspreet Samra               emk.committee@gmail.com 
• Staff/Parent Liaison Officer        Katherine Rodriguez       emk.committee@gmail.com 
• Centre Manager                         Andrea Laughlin             emma.mclean.kin@kindergarten.vic.gov.au 

Please to feel free to speak to the Centre Manager directly, or one of the members of the Subcommittee if you have any concerns or complaints.

If you feel that this needs to be addressed formally please put your complaint and/or grievance in writing, referenced to the Complaints Subcommittee via email to a member of the  Sub-Committee.  Your complaint or grievance will be handled in accordance with the Emma McLean Kindergarten and Daycare Compliments and Complaints Policy

Further to this, if you feel that your complaint/grievance has not been dealt with appropriately by the Subcommittee you can direct your complaint onto:

Department of Education and Training

Footscray Office

PO Box 2141, Footscray, Victoria 3011

Level 9, 1 McNabb Avenue, Footscray, Victoria 3011

Email: wmr.qar@edumail.vic.gov.au

Phone: 03 7005 1801